Help Orders – Perfect Image

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Orders

How long does it take my order to arrive?

How long does it take my order to arrive?

We do our best to ship your order out same day or the next business day. For domestic orders we ship USPS (United States Postal Service) which takes 3-5 business days for first class. Priority shipping is 2-4 business days on average. The transit time does not start until the package has been scanned into the carrier system. International orders take anywhere from 15-25 business days, (custom fees may apply).

How do I cancel my order?

How do I cancel my order?

We try to fill and send orders as quickly as possible, which may limit our ability to add to your order or prevent a package from shipping. If it has not been shipped, click on the cancel "Order" button under "My Orders" section or reach out to our customer care department at support@perfectimage.com and we will do our best to get you taken care of.

If you are on a trial plan you can change your subscription within your account details section.

What is your return policy?

What is your return policy?

If you are unhappy or unsatisfied for any reason at all, just let us know so we can help you return your products within 30 days for a full refund of the product minus the shipping fee. If the product has been opened or used, there will be a 25% return fee applied when received. If you would like us to provide a return shipping label, a $9.95 return label fee will be deducted from your refund.

Please send your returns to;

Perfect Image, LLC.

ATTN: Returns

3983 S McCarran Blvd #212

Reno NV 89502

Where do you ship?

Where do you ship?

Perfect Image ships worldwide! We will ship to any place with an address. Simply select your location during checkout to see the available shipping options and prices.

Do you have a coupon code I can use?

Do you have a coupon code I can use?

If you are new and looking for a coupon, sign up for our VIP list on the home page by only entering your email and you will instantly receive a 15% discount on your first order. This coupon code does not apply to a trial plan, only to full size products.

Do you offer free shipping?

Do you offer free shipping?

Yes, complimentary shipping is available for US domestic orders with a subtotal of at least $50, excluding tax, after coupons have been applied. Complimentary shipping for international orders applies to orders with a subtotal of $150 or more.

What forms of payment do you accept?

What forms of payment do you accept?

We accept Visa, MasterCard, American Express, Discover, and Paypal.

What is the shipping insurance policy?

What is the shipping insurance policy?

Does NOT cover orders marked as delivered by carrier. To eliminate fraudulent claims, all claims are subject for review.

Can't find it?

We usually reply within minutes. You can also create a ticket or email us as support@perfectimage.com

Currency

United States (US $)

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